Introduction

At SV CARE MEDICAL ACADEMY, we prioritize the satisfaction and success of our students. We understand that occasionally circumstances may arise where refunds or returns become necessary. To facilitate this process smoothly and fairly, we have outlined comprehensive policies below:

REFUND POLICY:

1. COURSE REFUNDS:

• Refunds for courses are processed promptly, typically within 7 working days from the date of purchase.
• To qualify for a refund, course refund requests must be initiated within 7 working days of purchase.
• Please note that refunds will not be issued if the course has been completed or if more than 50% of the course content has been accessed.
• Refunds are credited back using the original payment method, ensuring transparency and convenience for our students.

2. PRODUCT REFUNDS:

• Physical products, such as textbooks or study materials, are eligible for refunds within 7 working days from the date of purchase.
• To qualify for a refund, the product must be returned in its original, unused condition.
• While we aim to provide the highest quality products, if the item arrives defective or damaged, shipping costs for returns will be covered by SV CARE MEDICAL ACADEMY.

3. REFUND PROCESS:

• Our dedicated customer support team is readily available to assist with refund inquiries. Please contact us at academy@svcaregroup.com / +6018 313 4369
• To expedite the process, kindly provide your order details and reason for the refund request.
• Upon approval, refunds are typically processed within7 working business days, ensuring timely resolution for our students.

RETURN POLICY:

At SV CARE MEDICAL ACADEMY, we understand the importance of flexibility and convenience when it comes to product returns. Our return policy is designed to accommodate the diverse needs of our students:

1. PRODUCT RETURNS:

• Products purchased from SV CARE MEDICAL ACADEMY may be returned within 7 working days from the date of purchase.
• To qualify for a return, the product must remain unused and in its original packaging.
• While shipping costs for returns are generally not covered, exceptions may apply in cases where the product arrives defective or damaged.

2. RETURN PROCESS:

• To initiate a return, simply reach out to our customer support team with your order details and reason for the return.
• Upon approval, you will receive clear instructions on how to proceed with returning the product.
• Once the returned product is received and inspected, we will promptly process the refund or exchange to ensure your satisfaction.

Please be advised that SV CARE MEDICAL ACADEMY reserves the right to decline refunds or returns for products that fail to meet the stipulated criteria or if the return request is made beyond the specified timeframe. Should you have any inquiries or concerns regarding our refund and return policies, we encourage you to contact us promptly for assistance. Your success and satisfaction remain our top priorities